Nataly Kelly (née Fletcher) is a respected author, consultant and advisor with a specialized interest in interpreting services, particularly remote language mediation, such as telephone and video interpreting. She is frequently cited as a subject matter expert in mass media publications such as Business Week and the Washington Post, as well as trade publications in the health care and public safety sectors.  Her book, “Telephone Interpreting: A Comprehensive Guide to the Profession”, is the first full-length book ever published on the topic, and has received praise from industry gurus and academics at leading universities. She is currently editing her second book, “From Our Lips to Your Ears: How Interpreters Are Changing the World,” a collection of stories about the important role interpreters play in society.  Since 1996, she has worked in the language services industry as a member of senior management, as a consultant, and as an interpreter, for some of the largest telephone interpreting providers in the world. After working at Language Line Services from 1996 through 2001, she co-founded a consulting company where she served as Director of Research and Training. She later accepted a role as Director of Product Development with another telephone interpreting company, where she oversaw the development of numerous products and services, including language proficiency testing, video interpreting and an accredited national program for cultural competence training.  As a consultant, Nataly has assisted with the design of a language access curriculum for Georgetown University Medical School and presented to health care providers as a member of a national speaker’s bureau for Pfizer’s Quality Forum programs. She is an invited member of the National Project Advisory Committee for a web-based training program for culturally and linguistically appropriate disaster response offered through the U.S. Department of Health and Human Services Office of Minority Health.  A former Fulbright scholar in sociolinguistics, Nataly has published articles on various aspects of Ecuadorian Spanish in academic journals from Colombia and Mexico. She is currently completing her dissertation on community interpreting and its impact on the integration of linguistic minorities in highly diverse societies, with a special focus on the role of emerging technologies. Nataly is a certified court interpreter (Spanish<>English), has worked as a freelance translator and editor, and is a familiar face on the language industry conference circuit. She has served as an elected member of the board of directors of the National Council on Interpreting in Health Care and currently serves on the American Translators Association interpreter certification committee as well as the advocacy committee for the National Association of Judiciary Interpreters and Translators. She works as a senior analyst with Common Sense Advisory,the leading market research firm dedicated to business globalization,domestic multiculturalization and language services. She has formally studied 7 languages, has traveled to 29 countries, has obtained higher education on 3 continents, and has endured more than 10 nicknames. View Nataly Kelly's profile