Invited Talks and Presentations Kelly N. Best Practices for Managing Translation Suppliers. Tekom Jahrestagung, Wiesbaden, Germany. October 20, 2011. Kelly N. The Dynamics of the Language Services Market. Association of Translation Companies (ATC) Annual Conference, London, United Kingdom. September 23, 2011. Kelly N. Translation Market Trends: What Freelancers Need to Know. Fédération Internationale des Traducteurs (FIT) Summit, San Francisco, USA. August 2, 2011. Kelly N. Technology Trends and the Interpreting Marketplace. 2nd North American Summit on Interpreting. Washington, DC, USA. June 17, 2011. Ray R, Kelly N. How to Make the Case for Localization and Win Every Time. Localization World. Barcelona, Spain. June 15, 2011. Ray R, Kelly N. Not Just Another Face in the Crowd. Localization World. Barcelona, Spain. June 15, 2011. Kelly N. Maximizing Language Service Provider Value. Association of Language Companies Annual Conference. Las Vegas, NV, USA. May 19, 2011. Kelly N. La Importancia de la Lengua y el Valor de la Localización. Estrategias de Comunicación Multilingüe y Desarrollo Empresarial en Entornos Globalizados. Bilbao, Spain. February 22, 2011. Kelly N. Reaching New Markets: Why Translation Just Isn't Enough. LionWorld. Waltham, MA, USA. November 17, 2010. Kelly N. How Buyers Manage Translation Suppliers. Common Sense Advisory Strategic Sales Management Workshop. Budapest, Hungary. September 13, 2010. Kelly N. The Interpreting Marketplace. 1st North American Summit on Interpreting. Washington, DC, USA. June 17, 2010. Kelly N. Using Market Research in Translation Sales. Common Sense Advisory Strategic Sales Management Workshop. Paris, France. April 22, 2010. Ezquerra Hasbun A, Pastore J, Caputo-Rosen D, Coriza J, Kelly N. Issues and New Developments in Language-Mediated Healthcare Delivery. SHCA 2010, Pittsburgh, PA, USA. April 15, 2010. Kelly N. Preliminary Findings on European Market Sizing and Industry Distribution for Language Services. Conference for the Presentation of the Study on the Size of the Language Industry in the European Union. European Directorate General for Translation, Brussels, Belgium, November 27, 2009. DePalma DA, Kelly N. Measuring Translation Quality. Translation Quality Measurement Colloquium. Googleplex, Mountain View, California, USA, November 13, 2009. Kelly N. Technology and the Move toward Holistic Medical Interpreting. Paving the Way to Health Care Access Conference. University of Massachusetts Medical School, Shrewsbury, Massachusetts, USA, June 24, 2009. Kelly N. The Quest for Translation Quality. Health Plan Translation Strategies Colloquium. Westin Los Angeles Airport, Los Angeles, California, USA, February 10, 2009. DePalma DA, Kelly N. Making Informed Decisions about Translation within Hospital Language Access Budgets. International Medical Interpreters Association Conference. Cambridge, Massachusetts, USA, October 10, 2008. Kelly N. Buyer-Defined Translation Quality. Vendor Management Colloquium. Westin Copley Place, Boston, Massachusetts, USA, October 7, 2008. Kelly N. Telephone Interpreting: An Introduction for Buyers, Suppliers and Interpreters. Irish Translators and Interpreters Association. Dublin, Ireland, May 17, 2008. Kelly N. Culturally and Linguistically Appropriate Services at Paramount. Paramount Health Care, Toledo, Ohio, USA, March 2008. Bancroft M, Kelly N. Culturally and Linguistically Appropriate Services Standards and the Training of Practicing Health Professionals in Cultural Competence, International Workshop on Cultural Competence, Israel, October 10, 2007. Kelly N, Bancroft M. The Critical Role of Language in Health Care. International Workshop on Cultural Competence, Israel, October 9, 2007. Kelly N, Txabarriaga R. Upholding Standards of Quality in Medical Translation: Best Practices for Quality Control. Annual Conference of the Massachusetts Medical Interpreters Association, Boston, Massachusetts, USA, November 11, 2006. Graves DL, Kelly N. Cultural Aspects of Emergency Preparedness, New Jersey Annual Conference of Public Health Officials. Princeton, New Jersey, USA, October 3, 2006. Kelly N, Willett K. Best Practices for Policy, National Emergency Number Association Annual Conference, Pittsburgh, Pennsylvania, USA, June, 2006. Bancroft M, Kelly N, Willett K. Cultural Competence in Public Safety, California Chapter of the National Emergency Number Association. Garden Grove, California, USA, January 2006. Mikkelson H, Kelly N, Geertsen D. Testing for Certification, Critical Link 3rd International Conference, Montréal, Québec, Canada, May 2001. Kelly N, Geertsen D. The Development of a Comprehensive Certification Program, American Translators Association 41st Annual Conference, Orlando, Florida, USA, September 2000.  Panel Sessions Coriza J, Caputo-Rosen D, Pastore J, Ezquerra Hazbun A, and Kelly N. Issues and New Developments in Language-Mediated Healthcare Delivery. American Hospital Association's Society for Healthcare Consumer Advocacy. Pittsburgh, Pennsylvania, USA, April 15, 2010. Kelly N, Conroy M, Arocha I. Interpretation: Cutting Edge of Essential Services. Canadian Language Industry Showcase, Gatineau, Quebec, Canada, November 17, 2008. Newton D, Kelly N, Wolf-Downes S. Finding the Best Fit: A Panel Discussion on Video, Telephonic and Face-to-Face Medical Interpreting. The $ and Sense of Culturally Effective Care: Access, Communication, and Commitment. Bedford, New Hampshire, USA, October 31, 2008. Chabot F, Kelly N, Garcia-Orme G, Occena B. On-Site and Remote Interpreting: When Is Each Most Appropriate? National Council on Interpreting in Health Care, Open Call, May 25, 2007. Roat C, Kelly N, Michalczyk M, Erickson-Johnson J. Connecting the Pieces on Certification, California Healthcare Interpreters Association Annual Conference, Los Angeles, California, USA, June 2006. Chaired Panel Sessions Developing Written Materials in Other Languages: Translation Practice, Evaluation, and Beyond. Quality Health Care for Culturally Diverse Populations, Minneapolis, Minnesota, USA, September 23, 2008. Current Legislation and the Reduction of Health Care Disparities. New England Translators Association Annual Conference, Boston, Massachusetts, USA, May 31, 2008. Webinars Kelly N. Getting Started with Telephone Interpreting, eCPD Webinar. December 6, 2011. Kelly N, Ray R. Countdown to 2012: A Seven-Week Plan for Language Service Providers. Common Sense Advisory Webinar. November 17, 2011. Kelly N. How Life Sciences Firms Buy Translation. Common Sense Advisory Webinar. December 9, 2010. Kelly N, DePalma DA. 2010 Industry Providers Research Highlights: The Year in Review. Common Sense Advisory Webinar. November 18, 2010. DePalma DA, Kelly N. 2010 Global Leaders Research Highlights: The Year in Review. Common Sense Advisory Webinar. November 16, 2010. Kelly N, Kasick N, Wang Kong, C. Best Practices for Working with Health Care Translation Providers. Diversity Rx Webinar. March 11, 2010. Kelly N. Translation Opportunities in the European and U.S. Federal Government Markets. Common Sense Advisory Webinar. March 4, 2010. Kelly N. Targeting Translation Buyers. Common Sense Advisory Webinar. November 10, 2009.