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Telephone Interpreting: A Comprehensive Guide to the Profession
(Language Line University Press, 2008)
By Nataly Kelly
This book provides readers with a fascinating in-depth view into the world of remote interpretation via telephone. The first publication devoted exclusively to the topic, this book offers a wealth of information for interpreters, educators, training professionals and consumers of interpreting services within the realms of health care, legal services, public safety, finance, social services, insurance and numerous other industries where telephone interpreting services are used.
For more information about the book, click here.
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"This is a much-needed and invaluable contribution to the literature on the practice of interpreting. The volume provides unique insight into the relatively new field of telephone interpreting, and should be required reading for anyone involved in interpreting over the phone, whether as a practitioner,consumer, or educator."
- Holly Mikkelson, Adjunct Professor, Graduate School of Translation and Interpretation, Monterey Institute of International Studies and author, The Interpreter's Companion and The Interpreter's Edge
"Organizations of all kinds are awakening to the fact that telephone interpreting is not a substitute for other types of interpreting, but is a vital and growing specialized area within the field. Rich with examples, this book is a must-read for all interpreters, and is highly recommended to coordinators and managers of interpreting services.”
- Izabel Arocha, President, Massachusetts Medical Interpreters Association, and Professor of Interpreting, Boston University
“This guide is a valuable resource both to interpreters seeking to enter the world of telephonic interpreting and to interpreter service managers interested in introducing telephonic interpreting in their facilities. The author clearly has extensive first-hand experience in the field, providing concrete examples as well as conceptual frameworks. The writing is straightforward and easy to read. I would suggest this book to anyone getting involved with telephonic interpreting.”
- Cynthia E. Roat, U.S.-based consultant on language access in health care, principal author, Bridging the Gap and former co-chair of the National Council of Interpreting in Health Care
“Ms. Kelly's book adds to the growing body of literature available regarding language services, helping people understand the important role telephone interpreting plays in our society and economy.”
- Louis Provenzano, President and Chief Operating Officer, Language Line Services
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Nataly Kelly has spent more than a decade promoting standards of quality among telephone interpreting providers and educating others about the vital role of telephone interpreting in society.
She has also served as an in-person interpreter in the fields of legal, health care and conference interpreting, and is a certified court interpreter for Spanish and English.
A former Fulbright scholar, she is known internationally for her research and conference presentations on topics of sociolinguistics, interpreter certification, cultural competence and interpreting quality. Ms. Kelly serves on the Board of the National Council on Interpreting in Health Care.
Learn more about the author here.
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