Books  From Our Lips to Your Ears: How Interpreters Are Changing the World. Edited By: Nataly Kelly. [In Press] Telephone Interpreting: A Comprehensive Guide to the Profession. By: Nataly Kelly. Trafford (USA and Canada), 2008. 264 pp. At-A-Glance Glossaries. Edited by: Nataly Kelly and Lorena Martin. Language Line Services (USA), 2000. 547 pp. Book Chapters Beninatto R, Kelly N. Fast Forward: The Future of Translation Technology. The Guide to Translation and Localization: Seventh Edition. Lingo Systems. April 2009. Kelly N, Bancroft MA. The Critical Role of Professional Health Care Interpreting: Views from the Literature, Best Practices in the United States, Lessons Learned from Around the World. In L. Epstein (Ed.), Culturally Competent Health Care by Culturally Competent Professionals. Israel National Institute for Health Policy and Health Services Research (Israel), 2008. Pp. 85-100. Bancroft MA, Kelly N. Cultural Competence Training for Health Care Professionals. In L. Epstein (Ed.), Culturally Competent Health Care by Culturally Competent Professionals. Israel National Institute for Health Policy and Health Services Research (Israel), 2008. Pp 143-155. Bancroft MA, Kelly N, Levin D, Valinsky L. Report from the Workshop on Cultural Competence in Action: “Overcoming Language and Cultural Barriers in Health Care.” In L. Epstein (Ed.), Culturally Competent Health Care by Culturally Competent Professionals. Israel National Institute for Health Policy and Health Services Research (Israel), 2008. Pp 185-190. Kelly N. ¿Partidarios u obstáculos? Las ONGs y el Plan Colombia. In T. MacDonald and D. Edeli (Eds.), Pueblos indígenas y Plan Colombia, Quito - Ediciones Abya-Yala (Ecuador), 2005.  Chapter 4, pp. 33-41. Articles and Papers Kelly, N. Translation Business Rises in Eastern Europe. MultiLingual, March 2010. Kelly, N. Myths About Crowdsourced Translation. MultiLingual. December 2009. Kelly, N. A Beginner's Guide to Video Interpreting. Chronicle (Journal of the American Translators Association), August 2009. Kelly, N. Southeast Asia for Language Addicts. Avantoure. August/September 2009. Kelly, N. Obtaining Culturally and Linguistically Appropriate Health Care in the United States. Medical Tourism. August 2009. Kelly, N. Health Care Crosses the Language Divide. MultiLingual. July 2009. Kelly, N. Hundreds of Tongues: Patient Care in Any Language and How to Budget For It. Patient Safety and Quality Healthcare. May/June 2009. Kelly, N. Linguistic Purism in Latin American Spanish. MultiLingual. June 2009. Cruz, R; Dann R, Estill J, Festinger N, Feuerle L, Framer I, Harpstrite P, Kaufman K, Kelly N, Lindquist P, Oakes G, Palacio M, Zarenda N. Telephone Interpreting in Legal Settings, a NAJIT Position Paper. National Association of Judiciary Interpreters and Translators. February 27, 2009, Washington, DC. Kelly N. Moving toward Machine Interpretation. Tcworld: Magazine for International Information Management. January/February 2009. Kelly N. Working with Interpreters over the Phone. International Customer Management Institute Knowledge Center. January 2009. Kelly N. Spoken Language: The Next Frontier in Automating Translation. Multilingual Computing, December 2008. Kelly N. The Voice on the Other End of the Phone. Health Affairs, November/December 2008. Kelly N. A Medical Interpreter’s Guide to Telephone Interpreting. International Medical Interpreters Association, August 2008. Kelly N. A License to Interpret. Chronicle (Journal of the American Translators Association), March 2008. Kelly N. Medical Translation and the Health Care Interpreter. Interpreters Voice (Quarterly Newsletter of the Interpreters’ Division of the American Translators Association), Fall 2007. Kelly N. The Right Answer. Cultural Connector (Newsletter of UMass Medical School), Vol.3, Issue 1. October 2007. Kelly N. Telephone Interpreting in Health Care Settings. Chronicle (Journal of the American Translators Association), June 2007. Graves DL, Like R, Kelly N, Hohensee, A. Legislation as Intervention. Journal of Health Care Law and Policy, Vol. 10, No. 2, June 2007. Kelly N, Graves DL, Willett K. RESCUE: Six Principles for Culturally Competent Emergency Call Handling.  Emergency Number Professional, June 2007.  Kelly N. The Multilingual Advantage. Career Convergence, May 2007. Kelly N, Txabarriaga R, Graves DL. Culturally Capable Translation. (Journal of the American Translators Association) Chronicle, March 2007. Kelly N. Interpreter Certification Programs in the United States: Where Are We Headed? (Journal of the American Translators Association) Chronicle, January 2007. (Republished in Irish Translators and Interpreters Association Bulletin, April 2007). Kelly N, Bancroft MA, Willett K. Bridging the Cultural Divide: Cultural Competence in Public Safety.  Emergency Number Professional, May 2006.  Kelly N. Más allá del cholo: etnónimos peyorativos en el español ecuatoriano (Beyond the 'Cholo': Pejorative Ethnonyms in Ecuadorian Spanish). Sincronía, University of Guadalajara (Mexico), Fall 2003. Kelly N. Advocates or Obstacles? NGOs and Plan Colombia. Cultural Survival Quarterly, Issue 26.5, January 31, 2003. Kelly N. De cetros y sapos: Representaciones lingüísticas de la identidad de género en la jerga sexual ecuatoriana (Of Scepters and Toads: Linguistic Representations of Gender Identity in Ecuadorian Sexual Slang). March 2002. Kelly N. El lado obscuro de la evangelización: las tácticas ideológicas del Instituto Lingüístico de Verano en la Amazonía Ecuatoriana (The Dark Side of Evangelization: the Ideological Tactics of the Summer Institute of Linguistics in the Ecuadorian Amazon). March 2002. Kelly N. De guerrilleros lingüísticos y guerrilleros artísticos: Articulando la lingüística con las herramientas teóricas de los estudios culturales de prácticas artísticas (Of Linguistic and Artistic Warriors: Linking Linguistics with the Theoretical Tools of Cultural Studies of Artistic Practices). January 2002. Kelly N. Colonialidad de poder y lingüística: el hibridismo degenerativo de Carlos Octavio Bunge reflejado en el español ecuatoriano (Coloniality of Power and Linguistics: the Degenerative Hybridism of Carlos Octavio Bunge as Reflected in Ecuadorian Spanish), Dissens, Universidad Javeriana de Bogotá (Colombia), December 2001.  Kelly N. Exclusión democrática y exclusión lingüística en el Ecuador (Democratic and Linguistic Exclusion in Ecuador). December 2001. Kelly N, Geertsen D. The Development of a Comprehensive Interpreter Certification Program. (Journal of the American Translators Association) Chronicle, June 2000. Kelly N. No es lo que parece ser: traducciones problemáticas de marcas (It's Not What it Seems: Problematic Translations of Brand Names). Nuestro Equipo, Nuestro Mundo, February 2000. Kelly N. Hablemos el mismo idioma (Let’s Speak the Same Language). Nuestro Equipo, Nuestro Mundo, November 1999. Kelly N. Do Good Intentions Equal Quality Interpretation? Not Necessarily. Interpreter Connection, October 1999. Kelly N. Acronyms, Ahoy. Interpreter Connection, September 1999. Kelly N. The Optimal Opening. Interpreter Connection, August 1999. Kelly N. La sabiduría de la medicina natural (The Wisdom of Natural Medicine). Nuestro Equipo, Nuestro Mundo, June 1998. Kelly N. ¿Qué papel tienen los anglicismos en nuestra interpretación? (What Role Do Anglicisms Play in Our Interpretation?), Nuestro Equipo, Nuestro Mundo, April 1998. Kelly N. Caring For Your Voice: A Guide for Interpreters. Interpreter Connection, May 1997.  Market Research Reports  Kelly N. Interpreting Supplier Staffing Models, Common Sense Advisory, July 23, 2010. Kelly N, Hegde V. The Indian Language Services Market, Common Sense Advisory, July 20, 2010. Kelly N, Hegde V. The Spanish Language Services Market, Common Sense Advisory, July 20, 2010. Kelly N, DePalma DA. The Italian Language Services Market, Common Sense Advisory, June 23, 2010. Kelly N. Re-Selling in the Nordic Market, Common Sense Advisory, June 23, 2010. Kelly N, Hegde V. The Global Marketer's Guide to Color Selection, Common Sense Advisory, June 22, 2010. Kelly N, Stewart RG, Hegde V. The Interpreting Marketplace, Common Sense Advisory, June 21, 2010. Kelly N, Stewart RG. The Language Services Market: 2010, Common Sense Advisory, May 28, 2010. [View Press Release] Kelly N. The Top 35 Language Service Providers, Common Sense Advisory, May 28, 2010. [View Press Release] Kelly N. The Top Language Service Providers in Western Europe, Common Sense Advisory, May 28, 2010. Kelly N. The Top Language Service Providers in Eastern Europe, Common Sense Advisory, May 28, 2010. Kelly N. The Top Language Service Providers in Northern Europe, Common Sense Advisory, May 28, 2010. Kelly N. The Top Language Service Providers in Southern Europe, Common Sense Advisory, May 28, 2010. Kelly N. The Top Language Service Providers in Asia, Common Sense Advisory, May 28, 2010. Kelly N. The Top Language Service Providers in Latin America, Common Sense Advisory, May 28, 2010. Kelly N. The Top Language Service Providers in Africa, Common Sense Advisory, May 28, 2010. Kelly N. The Top Language Service Providers in North America, Common Sense Advisory, May 28, 2010. Kelly N, Stewart RG. Language Services Market Sizing Algorithm, Common Sense Advisory, May 28, 2010. Kelly N. Global Market Sizing and Ranking FAQs, Common Sense Advisory, May 28, 2010. Kelly N, Powers RM. The Family-Owned LSP, Common Sense Advisory, May 20, 2010. Kelly N. What to Look for on LSP Websites, Common Sense Advisory, April 29, 2010. Ray R, Kelly N. Ten Drivers for Transcreation, Common Sense Advisory, April 21, 2010. Ray R, Kelly N. Reaching New Markets through Transcreation, Common Sense Advisory, March 30, 2010. [View Press Release] Ray R, Kelly N. The Telltale Signs of Globalization Immaturity, Common Sense Advisory, March 11, 2010. Kelly N, DePalma DA. Marketing Language Services Online, Common Sense Advisory, February 26, 2010. [View Press Release] Kelly N, DePalma DA. Russia Leads the European Translation Market, Common Sense Advisory, January 13, 2010. Kelly N, DePalma DA, Stewart RG. Language Services and the U.S. Federal Government, Common Sense Advisory, December 31, 2009. [View Press Release] Sargent BB, Kelly N. International Domain Names to Spur Language Industry, Common Sense Advisory, December 1, 2009. Txabarriaga R, Kelly N, Stewart RG. The European Translation Market, Common Sense Advisory, November 30, 2009. Kelly N, DePalma DA. Buy-Side Language Services Opportunities in Europe, Common Sense Advisory, November 24, 2009. Kelly N. Translation and the Vertical Markets That Matter Most, Common Sense Advisory, November 17, 2009. Kelly N, DePalma DA. Buyers Step Up Their Quality Measurement Efforts, Common Sense Advisory, November 17, 2009. Kelly N. Best Practices for Purchasing Transcreation, Common Sense Advisory, November 17, 2009. Kelly N, Colliander Lind AM. The Swedish Telephone Interpreting Market Starts to Ripen, Common Sense Advisory, October 27, 2009. Kelly N, Txabarriaga R. Translation Work and the European Union, Common Sense Advisory, September 30, 2009. Kelly N, DePalma DA. Targeting Translation Buyers, September 21, 2009. [View Press Release] Kelly N, DePalma DA. Top 15 Telephone Interpreting Suppliers, September 1, 2009. [View Press Release] Kelly N, DePalma DA. TI Supply-Side Outlook. Common Sense Advisory, September 1, 2009. DePalma DA, Kelly N. The Business Case for Machine Translation. Common Sense Advisory, August 20, 2009. Kelly N. Health Care Reform and Language Services. Common Sense Advisory, August 19, 2009. [View Press Release] Kelly N. Top Ten Ways to Accelerate Language Access. Common Sense Advisory, August 14, 2009. DePalma DA, Kelly N. Price Pressure in Language Services. Common Sense Advisory, July 27, 2009. Kelly N. Meddling with Medical Machine Translation. Common Sense Advisory, July 9, 2009. Kelly N. Telephone Interpretation Procurement. Common Sense Advisory, June 26, 2009. [View Press Release] Beninatto RS, Kelly N. Ranking of Top 30 Language Services Companies. Common Sense Advisory, May 15, 2009. [View Press Release] Kelly N, Beninatto RS. Freelancers Voice Their Views on the Economy. Common Sense Advisory, May 5, 2009. [View Press Release] Kelly N. Video Interpreting Usage Slowly Rises. Common Sense Advisory, May 5, 2009. Kelly N, DePalma DA. Eliminating Roadblocks to Translation Quality. Common Sense Advisory, April 30, 2009. [View Press Release] Kelly N, Txabarriaga R. Recruiting for Languages of Limited Demand. Common Sense Advisory, April 16, 2009. Kelly N. U.S. Policy Initiatives Forecast Growth in Language Services Market. Common Sense Advisory, February 28, 2009. Kelly N, DePalma DA. The Case for Terminology Management. Common Sense Advisory, February 27, 2009. [View Press Release] Kelly N, Sargent BB. Show Me the Money: Currency Display Options for Global Websites. Common Sense Advisory, February 19, 2009. Kelly N, Adelson B. Title VI Enforcement to Grow under Obama. Common Sense Advisory, January 26, 2009. Kelly N. The Sense and Nonsense of Simultaneous Telephone Interpreting. Common Sense Advisory, January 16, 2009. DePalma DA, Kelly N. Translation of, for, and by the People. Common Sense Advisory, December 19, 2008. Kelly N. Does Anyone Here Speak Russian? Common Sense Advisory, December 18, 2008. Kelly N. The Makings of an Innovative LSP. Common Sense Advisory, December 1, 2008. DePalma DA, Kustanovitz N, Sargent BB, Kelly N. Localization Matters. Common Sense Advisory, November 22, 2008. Kelly N. Telephone Interpreting Companies Expand Health Care Translation Offerings. Common Sense Advisory, November 13, 2008. Kelly N. Buyer Views of Translation Quality - What Every LSP Needs to Know. Common Sense Advisory, November 4, 2008. DePalma DA, Kelly N. Ten Ways to Recession-Proof Your Business. Common Sense Advisory, October 22, 2008. Beninatto RS, Kelly N. Language Industry Movers and Shakers. Common Sense Advisory, October 22, 2008. Kelly N, DePalma DA. The Buyer-Supplier Quality Gap. Common Sense Advisory, September 29, 2008. Kelly N, DePalma DA. The Language Access Ratio. Common Sense Advisory, September 23, 2008. Kelly N, DePalma DA. Non-Standard Views on Industry Standards. Common Sense Advisory, September 23, 2008. Kelly N, DePalma DA. TinyTM Hopes Open Source Holds a Cure. Common Sense Advisory, August 28, 2008. Kelly N, Beninatto RS, DePalma DA. Buyer-Defined Translation Quality. Common Sense Advisory, August 20, 2008. [View Press Release] Kelly N. JBI Changes Name, Cozies Up to LSPs. Common Sense Advisory, July 30, 2008. Kelly N, Beninatto RS, DePalma DA. Top 15 Telephone Interpreting Companies. Common Sense Advisory, July 24, 2008. Kelly N. It’s Getting Lonelier at the Top of the TI Market. Common Sense Advisory, July 22, 2008. Kelly N. Hospital Spending on Interpreting Services. Common Sense Advisory, June 30, 2008. Kelly N, Beninatto RS, DePalma DA. Telephone Interpretation: the Supply Side. Common Sense Advisory, June 16, 2008. [View Press Release] Kelly N, Beninatto RS, DePalma DA. Telephone Interpretation: the Demand Side. Common Sense Advisory, June 16, 2008.  Kelly N, Beninatto RS. Banishing Back Translations. Common Sense Advisory, June 12, 2008. Kelly N. Certification Fixation in the Interpreting Field. Common Sense Advisory, May 14, 2008. Kelly N. Interpreting Creeps Toward Automation. Common Sense Advisory, May 6, 2008.  Industry Commentary Kelly N. BP Fails to Cap the Language Leak. Global Watchtower, Common Sense Advisory, July 19, 2010. Kelly N. iPhone 4 and ZVRS Make Mobile Video Interpreting a Reality. Global Watchtower, Common Sense Advisory, July 19, 2010. Kelly N. Interpreting Stakeholders Join Forces. Global Watchtower, Common Sense Advisory, June 22, 2010. Kelly N. Will Lady Justice Ever Be Multilingual? Global Watchtower, Common Sense Advisory, June 8, 2010. Kelly N. South African World Cup Draws Multilingual Audiences. Global Watchtower, Common Sense Advisory, June 1, 2010. Kelly N. The World of Language Services Just Keeps Getting Bigger. Global Watchtower, Common Sense Advisory, May 28, 2010. Kelly N. Provide an Interpreter, End a Bomb Scare. Global Watchtower, Common Sense Advisory, May 7, 2010. Kelly N, Hegde V. India and the U.S. Survey Their Linguistically Diverse Populations. Global Watchtower, Common Sense Advisory, April 20, 2010. Kelly N, DePalma DA. Is Your Language Services Company One of the Most Important in the World? Global Watchtower, Common Sense Advisory, April 6, 2010. Kelly N. Telephone Interpreting Firms Compete for U.S. Federal Dollars. Global Watchtower, Common Sense Advisory, March 3, 2010. Kelly N. Where to Find More Military Interpreters? Do Tell. Global Watchtower, Common Sense Advisory, February 24, 2010. Kelly N. Language Line Services Does an about Face (to Face). Global Watchtower, Common Sense Advisory, January 28, 2010. Kelly N. International Relief Workers in Haiti Ramp Up Linguistic Capacity. Global Watchtower, Common Sense Advisory, January 19, 2010. Kelly N. Multilingual Information Management Failures Are a Terrorist's Best Friend. Global Watchtower, Common Sense Advisory, January 7, 2010. Kelly N. On-Demand Interpretation? There's an App for That. Global Watchtower, Common Sense Advisory, December 14, 2009. Kelly N. Audi Weathers the Recession with a Multilingual Windshield. Global Watchtower, Common Sense Advisory, December 3, 2009. Kelly N. The Word of the Year and How to Translate It. Global Watchtower, Common Sense Advisory, November 18, 2009. Kelly N. Buyers Join Forces to Tackle the Quality Measurement Conundrum. Global Watchtower, Common Sense Advisory, November 17, 2009. Kelly N. The Long Road to Embrace Domestic Multilingualism. Global Watchtower, Common Sense Advisory, October 28, 2009. Kelly N. Google Aims to Protect Knowledge - in 10,644 Language Pairs. Global Watchtower, Common Sense Advisory, October 20, 2009. Kelly N. Twitter Migrates into Multilingual Markets. Global Watchtower, Common Sense Advisory, October 13, 2009. Kelly N. The Market for Medical Interpreter Certification. Global Watchtower, Common Sense Advisory, October 13, 2009. Kelly N, Txabarriaga R. Is the Largest Public Translation Service in the World Big Enough? Global Watchtower, Common Sense Advisory, September 30, 2009. Colliander Lind AM, Kelly N. Nordic Language Policies Remain at Risk in Spite of E.U. Linguistic Diversity Policies. Global Watchtower, Common Sense Advisory, September 9, 2009. Kelly N. Moving One Step Closer to On-Demand Interpreting Innovations. Global Watchtower, Common Sense Advisory, September 1, 2009. Colliander Lind AM, Kelly N. Crowdsourcing Picks Up in Sweden and Beyond. Global Watchtower, Common Sense Advisory, August 26, 2009. Kelly N. New York Fans the Flames of Language Access. Global Watchtower, Common Sense Advisory, August 17, 2009. Kelly N. Language Incompetence Gets in Diplomacy's Way -- Again. Global Watchtower, Common Sense Advisory, August 12, 2009. Kelly N. Twitters, Tweets, and Translating Buzz into Global Business. Global Watchtower, Common Sense Advisory, July 28, 2009. Kelly N. State Courts Inch $15 Million Closer to Equal Access to Justice. Global Watchtower, Common Sense Advisory, July 9, 2009. Kelly N. Freelance Translators Clash with LinkedIn over Crowdsourced Translation. Global Watchtower, Common Sense Advisory, June 19, 2009. Kelly N. Downturn, Upturn, or Status Quo for Freelancers? Global Watchtower, Common Sense Advisory, May 7, 2009. Kelly N. Global Health Pandemic Highlights Multilingual Communication Needs. Global Watchtower, Common Sense Advisory, May 5, 2009. Kelly N, Sargent BB. To Localize or Not to Localize... Global Watchtower, Common Sense Advisory, May 5, 2009. DePalma DA, Kelly N. Courtroom Video Interpreters Provide Access to Justice. Global Watchtower, Common Sense Advisory, April 6, 2009. Kelly N. American Hospital Association Chooses Preferred Language Services Vendor. Global Watchtower, Common Sense Advisory, March 10, 2009. Kelly N, Beninatto RS. Every Term Matters, Especially When Times are Bad. Global Watchtower, Common Sense Advisory, March 6, 2009. Kelly N. Necessity is the Mother of Video Interpreting Innovation. Global Watchtower, Common Sense Advisory, February 13, 2009. Kelly N, DePalma DA. Early Signs of Linguistically-Aware Leadership. Global Watchtower, Common Sense Advisory, January 28, 2009. Kelly N. Translation Providers Cast Their Gazes toward ISO 9001:2008. Global Watchtower, Common Sense Advisory, January 22, 2009. Kelly N. Either Deal with My Language, or Get Out of This Country. Global Watchtower, Common Sense Advisory, January 12, 2009. Kelly N. Blimey! Facebook Speaks English with a British Accent, Even in Ireland. Global Watchtower, Common Sense Advisory, December 9, 2008. Kelly N. Canadian Language Industry Harmonizes Policy, Technology, and Partnerships. Global Watchtower, Common Sense Advisory, November 26, 2008. Beninatto RS, Kelly N. Economic Crisis? Some LSPs Ask, "What Crisis?" Global Watchtower, Common Sense Advisory, November 18, 2008. Kelly N. O Innovative LSP, Where Art Thou? Global Watchtower, Common Sense Advisory, October 28, 2008. Kelly N. Interpreting Industry Faces Setbacks amidst Progress. Global Watchtower, Common Sense Advisory, October 6, 2008. Kelly N. Global and Domestic Groups Focus on Health Care Language Services. Global Watchtower, Common Sense Advisory, September 30, 2008. Kelly N. A Picture is Worth a Thousand Words, Not Just One. Global Watchtower, Common Sense Advisory, September 11, 2008. Kelly N. The Clock Keeps Ticking on Senate Bill 853. Global Watchtower, Common Sense Advisory, September 8, 2008. Kelly N. New Census Bureau Data Bodes Well for Language Services Industry. Global Watchtower, Common Sense Advisory, August 14, 2008. Beninatto RS, Kelly N. JAJAH Advances Machine Interpretation. Global Watchtower, Common Sense Advisory, August 12, 2008. Kelly N. Google Shakes up the Translation Memory Scene. Global Watchtower, Common Sense Advisory, August 8, 2008. Kelly N. China Seeks Gold Medal in Language Services. Global Watchtower, Common Sense Advisory, July 29, 2008. Kelly N. “High-Quality” Translation and the Companies That May or May Not Provide It. Global Watchtower, Common Sense Advisory, July 23, 2008. Kelly N. Interpreters Can Speak Their Own Words, but Rarely Do. Global Watchtower, Common Sense Advisory, July 11, 2008. Kelly N. The Right to Vote – in Many Languages. Global Watchtower, Common Sense Advisory, July 7, 2008. Kelly N. Presidential Candidates Court the Multilingual Vote. Global Watchtower, Common Sense Advisory, July 7, 2008. Kelly N. Interpreting Tool Graces the Silver Screen. Global Watchtower, Common Sense Advisory, June 25, 2008. Kelly N. Language Services Needed – Wherever There Are People. Global Watchtower, Common Sense Advisory, June 12, 2008. Kelly N. Time Off for Bilingual Behavior. Global Watchtower, Common Sense Advisory, June 6, 2008. Kelly N. Language Line Still Full Throttle on Certification. Global Watchtower, Common Sense Advisory, May 13, 2008.